Shipping and returns
Shipped from Miami, not from Europe.
Where it ships from
Everything listed as in stock is on a shelf in our Miami warehouse and ships domestically. There is no transatlantic leg, no customs step, and no import duty added at your door — the difference between a few days and a few weeks.
Delivery
We ship across the continental United States. Orders placed on a business day are picked the same or next business day.
Rolls travel in a rigid tube or box. Wallpaper is easily creased at the ends, so please open the packaging carefully rather than cutting into it.
Check the delivery before you start
Before opening a single roll, check two things:
- The batch numbers match across every roll. Colour varies between print runs, and a mismatch shows on the seam.
- Nothing is crushed or water damaged. Damage in transit is usually visible on the outer packaging.
If either is wrong, email info@eurohomedecorus.com with photos before hanging anything. We will replace it. Once a roll is hung it is considered accepted, so it is worth the five minutes.
Returns
Unopened rolls in original condition can be returned. Contact us first so we can confirm the batch and give you a return address.
What cannot be returned:
- Rolls that have been opened, cut, pasted or hung
- Samples
- Anything made or ordered specially for you
Something wrong with the paper itself
Manufacturing faults happen — a printing flaw, a colour shift within one roll. Report those before hanging: a fault found on the wall is effectively impossible to prove and cannot be claimed against the mill.
Trade practice throughout the industry is that hanging a roll counts as accepting it. Inspect first, hang second.